top of page
La résolution de conflit par la médiation
La Compétence Unique pour Gérer les Conflits
Par Grégoire Seigneur de Bast, Directeur, Médiateur, Négotiateur et enseignant à HEC.
- 246€Valable pendant 1 an
- Master Empathy concretely
- Be a TRUE listener
- Make proposal that has impact
- Build long lasting solution
- Learn the conflict traps
- Break the conflict spirale
- Avoid the manipulation technique
- Any many more...
- Get your BSI awarded Certification
Gain
Expert
toolbox
Programme
Lesson | Key Take-aways | minutes | |
|---|---|---|---|
Understand conflict | How to adapt to the situation?
Definition of conflict and mediation and their stages
I understand the dynamic model | 5 | |
Preparing the mediation | How to set the scene for the mediation?
I understand the pre-interview
21-day challenge | 6 | |
The mediation loop | How to manage the mediation interview?
I am able to use the mediation loop technique
21-day challenge | 7 | |
The secret of offers | How to make impactful offers?
I understand the PASs-your-order(c) technique
21-day challenge | 8 | |
The secret to discover interests | How to find the needs behind the words?
I understand the Empathic reformulation technique
21-day challenge | 7 | |
The secret of Yes | How to make sure your agreement will be applied?
I understand the Formalise technique
21-day challenge | 5 | |
The secret of listening | How to listen actively?
I understand the FOCAL(c) technique
21-day challenge | 7 | |
The secret for preventing coonflict | How to reduce the risk of future conflicts?
I understand the signs of future conflicts
21-day challenge | 9 | |
The secret of cognitive biases | How to fight cognitive biases?
I understand the main cognitive biases and how to fight them
21-day challenge | 6 | |
The secret against deviant techniques | How to cope with deviant techniques?
I understand the RARES(c) technique
21-day challenge | 7 |
Programme_nego
bottom of page