Conflict Resolution through Mediation
The Unique Skill to Manage Conflicts
By Grégoire Seigneur de Bast, Executive, Mediator, Negotiator and HEC Teacher.
A Business Science Institute (AMBA Accredited) Certification
The PINS(c) Profiling tool
- 246€Valid for one year
- Master Empathy concretely
- Be a TRUE listener
- Make proposal that has impact
- Build long lasting solution
- Learn the conflict traps
- Break the conflict spirale
- Avoid the manipulation technique
- Any many more...
- Get your BSI awarded Certification
Master Empathy & Emotions
Not only you will understand Empathy and Active Listening, but you will learn how to put them into practice.
You will then make an outstanding difference.
Science Proven Secrets
Not only you will understand Empathy and Active Listening, but you will learn how to put them into practice.
You will then make an outstanding difference.
The PINS(c) Profiling tool
The PINS(c) profile allows you to know you better and find out your strengths.
You and your teams will then benefit from it and achieve more with better relationships.
A Business Science Institute (AMBA Accredited) Certification
Conflict Management is among the Top 3 skills required by companies. And one off the top 3 reasons for your employees to leave.
You will be certified by the Business Science Institute (AMBA accredited).
Programme
Lesson | Key Take-aways | minutes | |
|---|---|---|---|
Understand conflict | How to adapt to the situation?
Definition of conflict and mediation and their stages
I understand the dynamic model | 5 | |
Preparing the mediation | How to set the scene for the mediation?
I understand the pre-interview
21-day challenge | 6 | |
The mediation loop | How to manage the mediation interview?
I am able to use the mediation loop technique
21-day challenge | 7 | |
The secret of offers | How to make impactful offers?
I understand the PASs-your-order(c) technique
21-day challenge | 8 | |
The secret to discover interests | How to find the needs behind the words?
I understand the Empathic reformulation technique
21-day challenge | 7 | |
The secret of Yes | How to make sure your agreement will be applied?
I understand the Formalise technique
21-day challenge | 5 | |
The secret of listening | How to listen actively?
I understand the FOCAL(c) technique
21-day challenge | 7 | |
The secret for preventing coonflict | How to reduce the risk of future conflicts?
I understand the signs of future conflicts
21-day challenge | 9 | |
The secret of cognitive biases | How to fight cognitive biases?
I understand the main cognitive biases and how to fight them
21-day challenge | 6 | |
The secret against deviant techniques | How to cope with deviant techniques?
I understand the RARES(c) technique
21-day challenge | 7 |